Our retail client issued vouchers for redemption in-store.
The client did not keep a proper record of redemption the risk was that the client accounted for more VAT than they needed!
We examined the voucher issuance and redemption process and helped the client pinpoint transactions where no VAT adjustment had been made, even though a voucher had been redeemed (so the full price was not ultimately paid).
As a result the client made a claim to HMRC for a refund of the VAT that they had overpaid.
